1. Supervisory Techniques and Skills
Covers basic supervisory and management techniques that help new supervisors plan, direct, and motivate efficiently
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2. Team Development
Teaches skills for developing a highly motivated team, such as treating employees with respect, understanding their needs, and involving them in vital decision processes.
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3. Effective Communication Skills
Provides a comprehensive review of effective communications strategies for public relations, presentations, and meetings.
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4. Leadership Skills
Describes creating a vision for the future and effectively communicating that vision to people within and outside of the organization.
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5. Community Service / Customer Orientation Skills
Examines the importance and practice of quality community and customer service.
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6. Legal Understanding
Discusses the importance of a working understanding of issues related to local, state, and federal regulations in order to avoid legal liabilities and promote successful operations.
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7. Fundamentals of Government
Examines the organization, operation, and interaction of branches of government at the federal, state, and local levels.
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8. Finance
Discusses budget processes, including striking a balance between short- and long-term costs, scheduling constraints, and quality control.
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9. Resource Management Skills
Focuses on key considerations regarding strategic planning, creative decision making, budgeting and contracting, basic project management, consultant management, and effective crew scheduling.
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10. Public Works Operations and Maintenance
Examines the operational and maintenance tasks of local transportation departments and related interactions with the public and other departments.
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11. Basic Management Skills
Covers the responsibilities of a manager, such as planning, organizing, staffing, directing, coordinating, and reporting on the activities of a public works department.
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12. Emergency Management
Examines the tasks involved with responding to natural disasters or other emergencies and discusses area-wide planning, training exercises, and available assistance.
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13. Project Management
Discusses critical aspects of project management, including dividing a project into segments and tasks, planning, approvals, budgeting, and executing a contract.
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14. Winter Maintenance Management
Discusses policies and planning, use of forecasts and weather conditions to choose proper chemicals and abrasives, new and proven snow-fighting techniques, examples of best practices, and future technology.
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15. Sustainability in Public Works
Discusses topics related to planning appropriately for the future of a public works agency.
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