Supervisory Techniques and Skills
1. Supervisor’s role and leadership concepts
2. Understanding motivation
3. Effective communication
4. Disciplining for success
5. Goal setting
This course is designed for supervisors, lead workers or others who find themselves involved in the management process – and perhaps concerned that they should be better prepared to do this job. It is not for middle or upper level managers or administrators who may be more concerned with the total organization or achieving organizational goals.
The first-line supervisors the person responsible for getting the actual work done properly and on time, is the critical link between the workers and the upper levels of management. This supervisor must know quite a bit about the technical side of the job: how to blade a road, how to repair a guardrail, and many other things. But, as a supervisor, they now find they must spend more time working with people and doing paperwork.
Working with people is a primary responsibility of a supervisor. The best individual worker is most apt to be promoted to supervisor. Often however, he/she may have a difficult time feeling comfortable with the new tasks.
This course will provide an opportunity to review some of the recognized management and leadership concepts, and allow each individual to relate his or her needs to these educational concepts.
Retired Associate Director of Outreach for the Center for Transportation Research and Education, Iowa State University
BS in Civil Engineering; Iowa State University
MS in Transportation Engineering; Iowa State University
Served 15 years with the Iowa Department of Transportation in the construction field, then worked as a Transportation Engineer for a consultant firm in Denver, Colorado, before returning to the Iowa DOT. In 1994 became director of the Iowa Local Technical Assistant Program (LTAP) at Iowa State University, where he also served as Adjunct Assistant Professor, Civil Engineering.
“The Supervisory Techniques and Skills online course was helpful and had some interesting information for improving my supervisory skills.” —Bryan De Jong, Assistant to Engineer/Construction, Dallas County Road Department
“The Supervisory Techniques and Skills course was very informative and I liked both the Fish Market and Gung Ho videos. They give us a little different insight into using and studying people skills. I’m sure that I will be able to use these processes on a daily basis when working for the City of Burlington or just dealing with people in general.” —Chris Clements, Operations Manager, City of Burlington
“I have completed the Supervisory Techniques and Skills online course. It was very well done, and my time was well spent.” —Randy Lorenzen, P.E., Civil Engineer III, City of Cedar Falls